Frequently Asked Questions

Everything you need to know about your Hot Octopuss experience.

Is the packaging discreet?

Yes, all orders are shipped in plain, unmarked brown boxes or mailers with no mention of the product or brand on the outside to ensure your privacy.

How long does shipping take?

Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

What is your return policy?

Due to the intimate nature of our products, we cannot accept returns on opened or used items. However, if your product is defective, it is covered by our comprehensive 1-year warranty.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and secure checkout options like Apple Pay and Google Pay.

Are your products body-safe?

Absolutely. All Hot Octopuss products are made from high-quality, medical-grade silicone and are 100% phthalate-free and body-safe.

How do I charge my device?

Most of our devices are USB-rechargeable. Simply connect the provided magnetic or pin-style charging cable to a standard USB port or wall adapter.